High Definition Mystery Shopping?

Above Average Shoppers

With MS-HD, we take the mystery out of mystery shopping.  Our shoppers are highly trained and well educated.  Over 66% of shoppers who apply with us fail the initial examination and are rejected.  Over 45% of our shoppers have attended college, and 10% have graduate level degrees.

 

This means our shoppers mirror your customers.  You’ll have the solid information you need to manage customer loyalty.  Not worry about the competency of the individuals performing the observations.

 

MS-HD gives you Service Evaluation Reports rich in comments, giving you the clearest picture of what’s really happening.

 

Each report is reviewed by our highly trained and seasoned team to ensure not only all the details are there, but that the service evaluation comes to life.

Why Mystery Shop?

A Mystery Shopping program will not tell you what your customer’s think about your service.  It will tell you if your training is effective, and make sure that your brand experience is protected.

We will work with you to develop a highly detailed shopping program that allows you to measure areas that matter the most to your customers. 

Our shoppers then go out to your locations and make sure all topics covered in the mystery shop are reviewed and documented.  We go the extra mile to make additional observations and comments that will help you improve the service levels as a result of your mystery shopping program.   

All of our mystery shopping reports are input directly by the shoppers online.  This makes sure we are capturing the true observations of the shopper, not the interpretation of a transcriber or relying on a data entry person's ability to translate a bad fax copy.

After the shopper's report is complete, it is personally reviewed by one of our senior managers for completeness and accuracy.  This "human touch" is just another part of our quality control process.

Once the shop has been reviewed, we complete the reporting process and rush the report to you.  As with all our services, reporting is available via our secure web site, fax, E-mail or in "hard copy" form -- at no additional charge to you.

For more information about your specific situation, or a price quote, please call 800/432-2456, option 3

Not Just Shopping

While MS-HD will greatly improve your ability to measure the mechanics of your customer experience, we know your needs don’t stop there.

 Since 1990, we’ve been helping our clients build their customer loyalty.  Our services include training programs and customer surveys, in addition to mystery shopping services.  Because we don’t focus on any one industry, you’ll be able to benefit from our vast experience across many industries and sectors.

 Our clients range from “Mom & Pop” businesses to Fortune 500 companies.  With service evaluators in over 100 countries, we’re where you are.

All of our mystery shopping reports are input directly by the shoppers online.  This makes sure we are capturing the true observations of the shopper, not the interpretation of a transcriber or relying on a data entry person's ability to translate a bad fax copy.

After the shopper's report is complete, it is personally reviewed by one of our senior managers for completeness and accuracy.  This "human touch" is just another part of our quality control process.

Once the shop has been reviewed, we complete the reporting process and rush the report to you.  As with all our services, reporting is available via our secure web site, fax, E-mail or in "hard copy" form -- at no additional charge to you.

For more information about your specific situation, or a price quote, please call 800/432-2456, option 3